Refund and Return Policy

FIRST LEVEL – Goalkeeper Gloves Store

Last updated: [Feb, 2026]

We want you to be confident in your purchase from FIRST LEVEL – Goalkeeper Gloves Store.

Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • Proof of purchase is required.

Non-Returnable Items

  • Used gloves

  • Final sale or discounted items

  • Gift cards

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Processing time: 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Contact

For returns, please contact us through the Website before sending items back.